Return and Refund Policy
1.Returns
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return it under the following conditions:
The item must be returned within 30 days of the delivery date.
The item must be unused, in its original packaging, and in the same condition as received.
Proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
Certain items are not eligible for return, including:
Perishable goods (food, flowers, etc.)
Personalized or custom-made items
Gift cards
Downloadable software or digital products
Items marked as final sale
3. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 30 days to the original payment method.
Shipping costs are non-refundable.
If the refund is delayed, please check with your bank or payment provider before contacting us.
4. Exchanges
If you received a defective or damaged item, we will gladly replace it. Please contact us within [X] days of delivery for an exchange.
5. Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective item.
We recommend using a trackable shipping service, as we are not responsible for lost returns.
6. How to Initiate a Return
To start a return, please contact our customer service team at [……..contact email/……….phone number] with your order details.
We reserve the right to refuse returns that do not meet our policy conditions.
